Thank you for your willingness to take this survey. We value your input. Every question is 100% completely optional. Answer as much or as little as you'd like. Any and all input is invaluable and will be used to craft web design and business efficiency (automation) tools designed to help local businesses such as yourself. As a thank you for your time, we have included a downloadable "how to incorporate automations into your life" E-book (a $10 value!).

Demographics

Industry?

Business Size? (Approx is fine if you prefer)

Revenue range? (Again, approx is fine)

General location?

Website

Do you have a website?

Technological Tools

How do you currently handle follow ups with new leads, missed calls, emails, website contact forms, etc?

What parts of your day-to-day feel repetitive or time consuming?

Can you describe how you book, track, or confirm appointments right now?

Tell me about the current tools you use to stay in touch with customers. How well do they synchronize?

What's the hardest part about keeping track of all your clients and their needs?

How much time do you spend on business activities not directly tied to your trade? (ie, email follow up instead of painting)

How much would you expect to budget for a service that automatically texts missed calls, automatically sends appointment reminders, automatically follows up with website contact forms, automatically asks for reviews, and SO MUCH MORE? How does that cost to current tools or staff?

Growth and marketing

How do you usually bring in new business?

What challenges do you face when trying to keep customers coming back?

How do you measure if your marketing is working?

Tell me about a recent missed opportunity. What got in the way of closing that deal?

What does your ideal customer journey look like, from first contact to repeat business?

Positioning Questions

What do you wish technology could do for your business that it currently doesn't?

When you think about your website and customer communication, what frustrates you the most?

How do you balance spending money on marketing versus other priorities?

Can you share an example of when you felt like your online presence helped or hurt your business?

If you could wave a magic wand, what would "done right" look like for your website and customer interactions?

Would you like to discuss your answers? This is ABSOLUTELY optional, and does not commit you to anything.

Would you like to provide your contact information so we can follow up with you? (100% OPTIONAL, however providing contact info does consent to being contacted by us)

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